Capital Market & Fintech Support Services
FIXSOL offers structured and responsive Level 1 (L1) and Level 2 (L2) support services to maintain business continuity and timely issue resolution.
Fintech L1 Support
Our L1 support team acts as the first line of defense, offering:
- Market Data Systems
- 24×7 monitoring of systems, applications, and interfaces
- Incident logging, categorization, and initial troubleshooting
- Communication with end users and escalation to L2 when needed
- Health checks and routine validations
Fintech L2 Support
Our experienced L2 support professionals provide comprehensive fintech support services, specializing in:
- Market Data Systems
- Advanced troubleshooting and root cause analysis
- Bug identification and workaround implementation
- Coordination with development/engineering teams for permanent fixes
- Configuration updates, performance tuning, and operational recovery
Batch Process Management for Capital Market L1 Support
Batch processes form the backbone of many core business operations such as:
End-of-day (EOD) routines
Payment processing
Report and ticket generation
FTP/SCP file transfers and data processing
These processes are critical to ensuring business continuity around the clock. FIXSOL provides advanced scripting solutions and 24×7 monitoring to ensure smooth and reliable batch execution.
Fintech Support Services
Development of advanced batch scripts with error handling
Scripting in Unix/Linux (Shell, Perl, Python), Windows, and JDBC
Automation using cron jobs, Tivoli Workload Scheduler (TWS), and CA Autosys
Configuring enterprise-wide job schedules (daily/calendar-based) with real-time monitoring and primary-level escalation mechanism
QA & Regression Testing
Quality Assurance is at the core of every successful system implementation or enhancement. As a key pillar of our fintech support services, FIXSOL offers comprehensive QA and regression testing to help financial platforms maintain high standards of system integrity and operational accuracy.
Our QA Capabilities Include:
- Functional and unit testing for trading and algorithmic platforms
- Operational testing across trade execution, instrument handling, and middle/back-office systems
- Financial services testing including forecasting, accounting, reporting, and advisory modules
Specialized Expertise In:
- FIX Protocol
- FIXML
- FAST
- FIXatdl
FIX Engine Management
The FIX engine is central to electronic trading infrastructure. With ever-changing trading strategies and connectivity requirements, FIXSOL provides expert services to manage, maintain, and evolve your FIX engine environment.
FIX Engine Services:
- Configuration and setup of FIX sessions
- Patch management and upgrades
- End-of-day operations support
- Continuous performance tuning and monitoring
Trading Platform Support for API & Market Protocol Integration
In today’s interconnected trading ecosystem, seamless integration with APIs and market protocols is critical for speed, automation, and compliance. FIXSOL offers deep expertise in standard API technologies and financial messaging protocols.
Standard API Capabilities:
The FIX (Financial Information eXchange) Protocol is the global standard for electronic trading communications. We offer comprehensive FIX-based connectivity using popular FIX engines including QuickFIX (open source) and other third-party solutions.
- RESTful APIs
- XML and JSON-based data exchange
- Build robust backend and frontend modules
- API authentication, error handling, and integration into core systems
Capital Market & Trading Protocols:
FIX Protocol – for order routing, trade execution, and post-trade processing
FIXML – for structured FIX messaging in XML
FAST – for high-speed, bandwidth-efficient messaging
FIXatdl – for algorithmic trading logic representation
Market Data Feed Expertise:
ITCH – Depth-of-book market data protocol used by Nasdaq and other exchanges
FAST (FIX Adapted for STreaming)
OUCH – Order entry protocol used by electronic trading systems
FIXSOL assists in parsing, integrating, and processing these specialized feeds into your internal systems, ensuring regulatory compliance, latency optimization, and reliable market data consumption.
Key Tools & Technologies
We use a curated blend of proprietary innovations and industry-standard frameworks to meet diverse QA needs:
Proven track record in supporting trading platforms and financial systems
24×7 proactive support and monitoring
Skilled team with hands-on experience in scripting, QA, FIX engines, and protocol integration
Proven track record in supporting trading platforms and financial systems
Skilled team with hands-on experience in scripting, QA, FIX engines, and protocol integration
Proven track record in supporting trading platforms and financial systems
Strong L1 & L2 support for uninterrupted business operations
Advanced expertise in FIX, ITCH, OUCH capital market APIs
Let’s Connect
Email: sales@fixsol.com
Request a demo for Fintech Support Services